Designing a Train-the-Trainer and certification program
With our Mobilit-e brand we’ve recently trained all Trainers & French distributors of the Tuk Tuk Factory @ the European HQ in Netherlands, somewhere near Amsterdam.
The client’s request was twofold: Firstly, to develop a technical certification program setting a minimum standard for technical & product knowledge about their e-tuks, and secondly developing a train-the-trainer program for the TukTukFactory staff.
The bar was set high, straight from the beginning, as the Managing Director had several previous experiences in the training business and knows what the training business is all about!
An intake meeting @ Tuk Tuk Factory HQ made it all clear: the expectations were high, knowing that the budget wasn’t limitless. Elements, mandatory to implement during training architecture were fun, interactivity, focus on practical application & ensuring a better technical understanding of the product range of the TukTukFactory.
After setting the scope, we started designing the TrainTheTrainer (TTT) and certification program, collaborating with both electrical and mechanical engineers along the way.
Having firsthand insights in the development and engineering of the e-tuks, as well as having real-time access to all up-to-date schematics and technical drawings made it very easy to develop the lesson plans & objectives, based on the abundant materials.
As our job here was twofold – the certification of technicians & training the trainers, we piloted the two days training course on the trainers & factory co-workers. After some slight modifications, the French training took place in Amsterdam, and as a result all French delegates were TTF certified by IAS, and the rest of Europe was, in a later stage, after the TTT session by IAS, certified by the TTF trainers.
As MD, I could already look back on previous successful collaborations IAS, albeit for other clients. Their pragmatic approach fits perfectly into our culture. The employees at Tuk Tuk Factory have experience the cooperation as extremely constructive and instructive. The trainer's experience and his characteristic of quickly grasping new (technical) subjects, led him to quickly become a fully integrated team member on the project and contributed to the fact this project was perfectly managed, from inception to delivery. The French speaking participants have, without any expeption, experienced the training as very valuable and useful. I believe that IAS will certainly be involved more often in our organization when implementing training projects. Last but not least, IAS' strong points also lie in their flexibility, communication skills with the client and the quality of work. We were also positively surprised they were thinking with us with regards to cost structure(s) so ultimately the whole project perfectly fit within the budget.